Integrated Facility Services Redefining Industry Standards
Austral Integrated Services is a trusted provider of comprehensive facility and property management solutions, committed to setting new benchmarks in quality and reliability. Our specialised services include detailed site maintenance, organisational support, deep cleaning, mould remediation, and the professional management of commercial assets such as shopping centres. With a strong focus on consistency, precision, and service excellence, we deliver tailored solutions that enhance the functionality, presentation, and value of every property we manage.
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Integrated Facility Services Redefining Industry Standards
Austral Integrated Services is a trusted provider of comprehensive facility and property management solutions, committed to setting new benchmarks in quality and reliability. Our specialised services include detailed site maintenance, organisational support, deep cleaning, mould remediation, and the professional management of commercial assets such as shopping centres. With a strong focus on consistency, precision, and service excellence, we deliver tailored solutions that enhance the functionality, presentation, and value of every property we manage.
Retail
Hospitals
Education
Industrial
Commercial
All Industries & Services
At Austral Integrated Services, Our Core Values Reflect Our Commitment to Excellence, Safety, Compliance, and Sustainability.
Streamlined Solutions Integrated for your peace of mind.
Performance
Initiative
Innovation
About The Company
- ACT
- NSW
- QLD
- VIC
- Perth
Vision and Mission
Our Vision
Core Values
Performance
The Pursuit of Excellence
A Culture of Continuous Improvement
Looking Ahead
In an ever-evolving business landscape, Austral Integrated Services commitment to improving performance, refining their business strategy, and nurturing their corporate culture through customer satisfaction is a testament to their forward-thinking approach. By embracing a data-driven mindset and fostering a culture of continuous improvement, Austral Integrated Services is not just adapting to change but driving it, ensuring their place at the forefront of their industry for years to come.
In conclusion, Austral Integrated Services dedication to customer satisfaction isn’t just a metric; it’s a strategic imperative that guides their present actions and shapes their future success. As they continue to evolve and innovate, one thing remains constant: Austral Integrated Services unwavering commitment to exceeding customer expectations.
Cultivate a strong positive relationship with our clients. Conducting focus groups, managing a client’s listening program, implementing initiatives to improve customer service times, improved site training, and/or regular customer check-ins. We are in process of establishing a customer experience performance improvement program in place.
Quality Procedures
Austral Integrated Services has set out Quality Objectives which will be achieved over a period of time and will be reviewed on a monthly basis. The quality system that the company operates in according with our Quality Management System ISO 14001:2015 . The system is fully documented within the company HSE manual and controlled documents and is subject to internal and external audit. The procedures and instructions have been created to be a simple but effective system that all relevant personnel can operate in an effective and active manner. This in turn will benefit both Austral Integrated Services and its customers.
Austral Integrated Services takes full responsibility of the quality once an agreement has been reached and a contract signed with a client. For us this is a moment of truth and we will demonstrate an increased and sustain a high level of quality in order to maintain our customer’s base and trust.
Specific Scopes
Procedures improvement
Comprehensive Service
Training Reward Program
BBQ Recognition and training day!
Our quarterly training schedule and recognition program is a day that every employee looks forward to this system bonds the team together over a breakfast BBQ. Awards are given out and a full training session is held this covers all listed modules in our training matrix.
The purpose of Austral Integrated Services employee recognition program is to recognize award work and behavior that support further mission goals values and initiative of Austral Integrated Services and our clients in award and nominating staff.
Monthly award is sent out to outstanding team and team member that has been nominated this include but not limited to…
Our training and development is a broad term covering multiple kinds of employee learning.
This training is a program that helps employees learn specific knowledge, tasks and skills to improve performance and service delivery in their roles. Our training and development programs helps us retain the right people and achieve customer satisfaction. we believe employee training and development programs are now more important than ever.
“Sustainability is not just empty words but rather its actions that are serious commitments to measurable progress”
Green Clean
Eco-Focused. Service Driven.
Green Practices. Powerful Results.
Our Sustainability Story
Reconciliation
We are delighted to introduce Austral Integrated Services Innovate Reconciliation Action Plan (RAP) with a deep sense of pride. This plan serves as a testament to our unwavering commitment to actively engage with the Reconciliation Australia Movement. We recognize the rich historical heritage of the New South Wales region we serve, rooted in the traditions of its Aboriginal custodians.
At Austral Integrated Services, we wholeheartedly acknowledge the formidable challenges that Aboriginal and Torres Strait Islander communities grapple with, particularly in areas such as health, education, and overall well-being. Through this comprehensive plan, we aspire to contribute significantly to the reduction of social disparities and the expansion of opportunities for the Aboriginal and Torres Strait Islander populations residing in our region.
Our RAP underscores a resolute commitment to the continuous cultivation of relationships with Aboriginal and Torres Strait Islander individuals, communities, and organizations. Furthermore, it delineates our objectives to foster increased awareness and appreciation of cultural practices, as well as to construct compelling business cases that endorse collaboration with Aboriginal and Torres Strait Islander entities and individuals actively engaged with Austral Integrated Services.
In summary, Austral Integrated Services Innovate Reconciliation Action Plan represents our dedication to the principles of reconciliation and our fervent aspiration to make a meaningful and lasting impact on the lives of Aboriginal and Torres Strait Islander people in our community. We look forward to realizing the positive outcomes of this plan in the days ahead.
Carbon Offset
Biodiverse Reforestation Carbon Offsets
Improved Cook Stove Project
Rimba Raya Biodiversity Reserve Project
OCD Platform
Designed and developed by us, Specifically for our Clients.
We provide our clients with leading edge systems and complete transparent online access to information.
OCD is specifically designed and developed by us, it is a powerful and effective online platform for all service management, from tasks and reporting to integrated solutions. Because it’s designed by us, especially for our clients, we have the flexibility of being able to customise to fit the need of each client.
Workforce Guidance
Live tracking both indoor (multi level), outdoor, and even underground presented as a graphical map interface depicting site schematics along with IoT endpoints.
Quickly find anyone using the quick search function to have the map interface zoom and centre to for simple and rapid locating.
Layers allow you to hide any superfluous noise and see only pertinent information regarding. For example, if you want to examine only infrastructure, assets and plant and suspend any personnel, you can show or hide the corresponding layers in seconds. Different entities are identified with unique glyphs and colours.